Making sense.
Working through complexity in products, services, and learning.
Sensemaking
Sensemaking is how you turn ambiguous, messy information into a coherent understanding you can act on — before the problem is even well-defined.
Often retrospective
You act first, then construct the story that makes sense of what happened — meaning gets built after the fact, not before it. It's the core skill for complex situations where cause and effect only become clear in hindsight: you probe, sense, and respond, rather than analyze your way to a plan up front.
Before problem-solving
It's distinct from problem-solving, which assumes you already know what the problem is. Sensemaking is what happens before that: noticing patterns across scattered signals, naming things that don't have names yet, and building the map before anyone walks the terrain.
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